Cancellation Policy

Cancellation/Missed Appointment Policy

Our goal is to provide the best possible treatment in a timely manner. It is our policy to be ready and available to treat you at your appointment time. Barring emergency situations, if the Institute of Manual and Manipulative Therapy staff is behind in our daily schedule, we will compensate the patient accordingly. In keeping with this level of treatment, we have implemented an appointment/cancellation policy. This policy enables us to utilize available appointment times better to help as many people as possible.

Cancellation/Rescheduling of an Appointment:

In order to be respectful of the time and needs of other patients, please be polite and call the office right away if you can’t attend an appointment. This time will be reallocated to someone who is in urgent need. 

Most outpatient healthcare facilities ask for a minimum of 24 hours’ notice to cancel/reschedule an appointment. However, we know that life presents emergencies and other unavoidable situations, such as illness, and we wish to be accommodating to these circumstances. Therefore, we ask for only 4 hours of advanced notice. In the case of early morning appointments, a voicemail will be sufficient for cancellation, and we will contact you during regular business hours to reschedule.

To cancel/reschedule appointments, please call 303-918-6162. If you do not reach us, you may leave a detailed message on the voicemail, including your phone number and the best time to return your call.

No-Show Policy:

The Institute of Manual and Manipulative Therapy officially schedules an appointment once payment has been made in advance. This payment can be made with cash, check, or a credit card. If you would like to make a Venmo payment, use the handle @Kristen-Buck-2 and the phone number 8186. For Zelle, use the phone number 303-918-6162.

A “no-show” occurs when someone misses an appointment without contacting the clinic 4 hours in advance. “No-shows” inconvenience patients who could have been scheduled and the Institute of Manual and Manipulative Therapy staff.

A failure to attend a scheduled appointment or coming more than 10 minutes after the scheduled time will be recorded as a “no show” unless an opening in the clinic schedule allows for the delay. The required pre-payment will then be forfeited. However, should this occur, the patient will be given one opportunity to “make up” this appointment. Any additional “no-shows” will likewise be charged accordingly. Patients who accumulate 3 “no-shows” may be discharged from the practice.

Late Cancellations:

Late cancellations will be considered a “no-show.”  Exceptions will only be made in extraordinary circumstances. Cancellations made more than 4 hours before your scheduled appointment time will not be assessed a cancellation fee.